Emotion-aware AI · Native Middle East voice intelligence · Sub-350 ms turnaround

Emotionally intelligent voice agents built for real conversations.

SawtAI senses caller sentiment, tone and context in real time. Fluent in Emirati Khaleeji Arabic and English, our agents listen, speak with warmth, and resolve complex enterprise enquiries.

Try the live demoBook a demo
Real-time voice latency
<320 ms
First-call resolution
84.2%
UAE sovereign data residency
100%
Average operating cost reduction
78%

Interactive multi-sector voice experience

Live autonomous voice agent

Test how SawtAI understands natural speech, with instant turnaround, across key Middle East enterprise sectors.

Showing 15 agents
AmalBanking

Ready for the way your industry calls

Pick one to talk to its agents in the demo above.

  • and many more

Use cases

  • AI receptionist
  • Customer service
  • Lead qualification
  • Outbound follow-up
  • Payment reminders
  • Surveys and feedback
  • Service coordination
  • Customer verification and routing
  • and many more

Native Arabic

Speaks the way your customers speak.

45+ Middle East accents, trained on authentic Gulf speech. Arabic and English in one sentence, local polite phrases, no stutter.

45+
Middle East accents
Gulf, Saudi, Levantine, Egyptian and more
99.4%
intent recognition
Arabic and English in one sentence
ModelSawt-Falcon-3 Khaleeji

Live phonetic word stream

Sovereign and safe

Built for the rules banks and governments follow

Choose where it runs. Every agent follows the same safety steps on every call.

Sovereign by design

Run it where your rules require

Regional, dedicated or private deployment. You decide where calls, recordings and transcripts are handled.

Explore Sovereign AI

Safe by default

Safety steps every agent must follow

Every agent follows the same steps on every call: verify the caller, confirm before acting, say it's an AI, hand over to a person.

  1. Verifies the callerAlways on
  2. Confirms before actingAlways on
  3. Says it is an AIAlways on
  4. Hands over to a personAlways on

Under the hood

Engineered for enterprise reliability

Real-time replies, data you can account for, carrier-grade connections.

350ms SLA
SIP in
8
Speech-to-text
74
LLM reasoning
160
Speech out
286

Real-time

Sub-350ms round-trip response

The caller can interrupt the agent mid-sentence

Dubai nodeActive · primaryTLS 1.3 · 1.4msAbu Dhabi nodeHot failover
Details on the Sovereign AI page

Data sovereignty

Know where your data goes

Deployment designed around your requirements

  • Direct trunk
  • Sovereign SBC
  • Warm transfer
  • Two-way
dudirect trunk · 0.00% packet loss · 14 msOnline

Telecom, contact centre, CRM

Direct SIP trunking

Connect du, e& (Etisalat), Genesys & CRM in minutes

Keep your numbers. Pass calls to your contact centre with context. Write outcomes and tickets back to your CRM.

Request the enterprise architecture document

Build

Create an agent. In five simple steps.

Start from a ready template for your industry. Everything saves as you go, and nothing reaches customers until you publish.

New agentSaved · 15:22

Pick a template

Search templatesclinicAllBankingHealthcareTelecom
Card servicesBanking · Inbound
Clinic appointmentsHealthcare · Inbound
Bill questionsTelecom · Inbound
Viewing bookingsReal estate · Inbound

Books, moves and cancels appointments, sends the details by SMS.

  • Opening line and instructions
  • Book appointment, Send SMS
  • Verify caller, Confirm before acting
Use template

Run your call centre

Live on your numbers. In control of every call.

Keep the phone numbers you have. Watch calls as they happen, get told when something goes wrong, and see every customer's full story.

  1. +971 4 ••• 2200
    Connect your numbersYour carrier, phone system or WhatsApp call
  2. Test call10:42
    Test the line firstCall received at 10:42. The line works.
  3. Live
    Go live when you say soRoll back or stop an agent any time

Inbound. Answer every call.

Outbound. Call customers for reminders, follow-ups, payment reminders and surveys.

Today at a glance
820Calls today
77%Solved by agents
2Need you
Watch any call, live22 on the line now
Today, one dot a callSolved by agentsSent to a personNeeds you

Customer 360 and conversations

Every customer. Every call. Every case. One screen.

Each conversation is recorded, summarised and checked, then joined to the customer it belongs to.

CRM-aware from the first hello

Knows who's calling. Writes back what happened.

Explore integrations
  1. Call arrivesCheck the CRM
  2. Known customer / New callerLoad their context or Create the lead
  3. On the callTake the action
  4. After the callWrite it back
SalesforceHubSpotMicrosoft Dynamics 365Zoho CRMPipedriveFreshsalesOdoo
Oracle CX SalesSAP Sales CloudGoHighLevelStripePayPalZapierAPIs and webhooks

Analytics and quality

Know what's working. Fix what isn't.

Every call is checked against your rules, not a sample. See results by agent, by rule and by customer, and what callers asked that your agents couldn't answer.

Every call checked
Card supportLayla · Today 14:52
  1. Verified the caller firstPassed
  2. Answers match the knowledge basePassed
  3. Got a spoken yes before actingPassed
  4. Offered a person when askedPassed
  5. Asked if there was anything elseFailed

4 of 5 rules passed Not a sample. Every call.

Solved by agents
77%3 pts

Calls your agents finished on their own. No person needed.

  1. 74%1 Oct
  2. 76%2 Oct
  3. 76%3 Oct
  4. 78%4 Oct
  5. 79%5 Oct
  6. 79%6 Oct
  7. 79%Today
Why calls weren't solved
  • Call failed112 calls
  • Transfer not answered74 calls
  • Slow replies51 calls
  • Missed (hung up before answered)38 calls
  • Answered late22 calls

Each one opens the calls behind it.

Quality per agent
  • Mariam94%
  • Noura91%
  • Grace88%
  • Khalid84%
  • Layla79%

Layla is under 80%. Open her calls to see which rule she missed.

Knowledge gaps

Asked by callers, not in your knowledge

"Can I get the annual fee waived?"

Asked 42 times this week
Add the answer to the knowledge baseIn your knowledge now
Calls this week
9,2026%

Compared with the 7 days before

1 Oct2 Oct3 Oct4 Oct5 Oct6 OctToday
CallsSolved by agents
Average reply
1.0 s0.1 s

How fast your agents answer, target 1.2 s

target 1.2 s
Sent to a person19%2 pts
Calls9,202
Usage and cost
AED 4,048

Spent so far this month. No billing surprises.

By month endAED 17,930
Spend limitAED 20,000
Minutes13,780

Ready for enterprise

One platform for the whole company. Every change on record.

Set up your organisation, departments and projects. Give each person the right role. Control how customer data is handled.

Your organisation

Every team in its place.

Organisation, departments and projects. Each project has its own agents, phone numbers, knowledge and people.

OrganisationYour company
DepartmentRetail banking
  • ProjectCard support4 agents
  • ProjectLoans2 agents
DepartmentCustomer care
  • ProjectComplaints2 agents
  • ProjectCallbacks1 agent
DepartmentWealth
  • ProjectPremier line1 agent
  • ProjectBranch bookings1 agent

Roles

The right access for each person.

Give each person a role and the projects they work on.

Everything, including Settings, people and security.

Creates, edits, tests, publishes and stops agents; knowledge bases and phone numbers; in their projects.

Checks agent quality, watches results and follows up customers. Can’t change agents, numbers or settings.

Sees everything in their projects. Changes nothing.

  • See calls, Customer 360 and analyticsAllowed
  • Leave notes on callsAllowed
  • Build agents, knowledge and numbersAllowed
  • Publish and stop agentsAllowed
  • People, security and settingsAllowed

Audit log

Every change on record.

Who changed what, and when. An entry is never edited or deleted.

  1. OROmar R changed data handling to RegulatedRetail banking · 10:14
  2. LSLina S published Card support agent V3Card support · 09:52
  3. AKAhmed K turned on hiding: ID numbersOrganisation · Yesterday
  4. PNPriya N invited 2 people as AnalystComplaints · Yesterday
  5. OROmar R rolled back Loans agent to V2Loans · Mon

Data handling

Regulated mode in one click.

Card, account and ID numbers hidden. Calls kept only as long as you set.

What your team sees on a call

Card number
4921 7730 1186 2424•••• •••• •••• 2424
Emirates ID
784-1990-1234567-3•••-••••-•••••••-3
Account number
0193 4472 8810•••• •••• 8810
Phone number
+971 50 555 4821+971 50 ••• 4821
Calls kept for
1 year90 days

Savings and pricing

See what you save, then what it costs

ROI calculator

How much could SawtAI save your call centre?

Three quick questions. Your yearly saving in under a minute.

Your yearly saving
  1. Calls
  2. Team
  3. Missed calls
  4. Your saving
Calculate your saving

Pricing

Simple plans that grow with you

Pay for the minutes you use, or talk to us about in-country and enterprise plans.

See pricing

Frequently asked questions

Deployment, Khaleeji dialect accuracy and data compliance.

It uses acoustic and language models fine-tuned on authentic Gulf conversational speech. Unlike generic models that only know formal Modern Standard Arabic, it handles local idioms, interruptions and Arabic-English code-switching without delay.

Launch an enterprise pilot on your own calls.

One call type, your phone line, your systems, in-country.

Request PilotTry the voice demo
Calculate value & missed calls · see how much SawtAI saves and earnsOpen calculator